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Excellence for the wrong reasons- Lessons Learned EFA case study

Abstract This article summarizes the journey we had for over 18 months working with the team of the company EFA (Excellence for Award),...

The Peloton Model for Social Performance

This definition of a triathlete, which I saw at the Triathlon racetrack in Yas Island, Abu Dhabi, is quite fun. It is also a wonderful...

People-First Strategies for Excellence

While very often we hear companies claiming, “People are our greatest assets”, their improvement plans, initiatives and programs do not...

Quality Management and Leadership in the New Abnormal

Going back to life in the world of January 2020 seems unrealistic. To strive and survive in this new abnormal, we must make a radical...

Risk-Based Thinking Value During Challenging Times

Risk-based thinking makes preventive action part of the organization’s routine for those organizations who have robust risk management...

The 7 minutes miracle of the bullet train cleaning crew

TESSEI cleaners crew servicing the Shinkansen bullet trains provide a First-Class Service with high devotion, an original approach to...

The 5 Power Behaviors of a Self-directed Learner

If you are preparing and mentoring a team of Gen Z employees to lead in the future, or you are teaching kids at home how to excel, then...