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Shaping the Future Workforce for Sustainability: Rethinking Quality

Updated: Jan 26


It's truly captivating to witness the evolving role of Quality Professionals as they continually adapt to the dynamic business landscape, particularly in response to the escalating focus on sustainability and ESG (Environmental, Social, and Governance) factors.


The 'Shape of the Future Sustainability Workforce' report by the Manpower Group, published in 2023, offers invaluable insights into the emerging roles driven by sustainability and ESG considerations.


This evolution is in perfect harmony with the growing recognition that sustainability should be seamlessly integrated into the organization rather than being a distinct function, and Quality Professionals are exceptionally positioned to accelerate sustainability.


Now, let's delve deeper into how Quality Professionals are positioned within this context, examining three key dimensions intrinsic to their roles: building capability, catalyzing cultural change, and their functional responsibilities.





  • As Coaches on Standards, Mentors, and Trainers: Quality Professionals play a fundamental role in ensuring that employees across diverse functions comprehend and adhere to quality standards, including stringent environmental standards. They function as mentors and trainers, nurturing teams to perpetually refine their processes.

  • As Co-Architects and Process Designers: They actively engage in the design and optimization of processes, guaranteeing that considerations of quality and sustainability are seamlessly woven into the fabric of these processes from their inception.

  • As Connectors: Quality Professionals frequently act as bridges between various departments, nurturing a culture of cross-functional collaboration. This collaboration is pivotal for aligning efforts towards achieving both quality and sustainability objectives and facilitating a transition towards circular business models.

  • As Culture Transformers: They pioneer the adoption of digital processes and cultivate a culture of continuous improvement with an unwavering focus on performance enhancement.

  • As Data Analysts: Quality Professionals are adept at analyzing data to pinpoint trends, identify issues, and recognize areas for enhancement. This analytical role is instrumental in steering data-driven decisions for initiatives pertaining to quality and sustainability.

  • As Innovators: Within the context of sustainability, Quality Professionals act as facilitators of innovation. They utilize Systems Thinking to develop effective solutions and facilitate the identification environmentally-friendly materials, processes, and technologies to diminish the environmental footprint of products or services.


The evolving role of Quality Professionals aligns seamlessly with the broader paradigm shift within organizations towards embracing sustainability and ESG goals. So, let's strive to attract, develop and empower more talent in Quality in the future!


While some may argue otherwise, the role of a Quality professional remains highly relevant and vital in today's business landscape.


Quality professionals contribute to customer satisfaction, regulatory compliance, cost reduction, risk mitigation, and overall organizational improvement.


Furthermore, as sustainability and ESG considerations gain increasing importance, quality professionals are well-positioned to lead initiatives in these areas and are indispensable drivers of efforts to reduce environmental impact, enhance social responsibility, and strengthen overall corporate governance, while shaping a sustainable and responsible future for organizations across diverse industries.



Nancy Nouaimeh

Culture Transformation and Organizational Excellence

Excellence Foresight Podcast and Blog

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