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XcelliUm is the first Licensed Affiliate of the Shingo Institute in the Middle East

The Story

The Shingo Institute is named after Dr. Shigeo Shingo who distinguished himself as one of the world’s leading experts in improving operational excellence. He has been described as an “engineering genius” who helped us understand the concepts, systems and techniques that, under his tutelage, became fundamental to the renowned Toyota Production System, sometimes referred to as the Toyota Business System.

In 1988, Utah State University recognized Dr. Shingo for his lifetime accomplishments with an honorary Doctorate in Business. That same year, the Shingo Prize was created to recognize operational excellence and to set a rigorous standard toward which organizations might aspire. 


After years of assessing various organizations throughout the world, the Shingo Institute began to understand more clearly the difference between organizations that were successful in sustaining cultures of continuous improvement and those that were not. After much study and deep evaluation of the findings, the Shingo Model™ was developed.

The Model

The basis for the Shingo Model™ is that certain principles are key to sustainable cultures of excellence and to creating ideal results. The Shingo Model™ illustrates the relationship between principles, systems, tools, and results. This clearly defined relationship better informs leaders such that they can more effectively focus their efforts.


The Shingo Model™ is NOT another initiative or program to implement. Rather, it introduces guiding principles, or Shingo Guiding Principles, on which to anchor current initiatives. It informs a new way of thinking that creates the capability to consistently deliver ideal results to all stakeholders. 

The Guiding Principles

Entreprise Alignment

  • Create Value for the Customer

  • Create Consistency of Purpose

  • Think Systemically

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Continuous Improvement​

  • Assure Quality at the Source

  • Improve Flow & Pull

  • Seek Perfection

  • Embrace Scientific Thinking

  • Focus on Process​

Cultural Enablers​

  • Respect Every Individual

  • Lead with Humility

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The Workshops

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Hosting a Workshop

An organization can demonstrate its high commitment towards Organization Excellence by hosting a Shingo workshop, either in a private format or a public one, virtual, hybrid or in-person.

For a PRIVATE workshop, a host is required to enroll a minimum of 12 participants. The list of students' names and email addresses must be provided to Xcellium at least 2 weeks before the start of the workshop. The Host will receive a free seat for 1 attendee and a complementary 8 hours virtual gap analysis to survey its alignment with the Shingo Model Principles and its maturity on the Lean Journey. In addition to a report that outlines the roadmap for improvement.

For a PUBLIC workshop, a host will authorize people from outside its organization to attend the workshop in addition to its employees. The host will receive up to 3 free seats for attendees from his organization and could host overall 30 attendees if event is virtual/hybrid and up to 25 attendees if event is in-person.

In all formats virtual, hybrid and in-person, the host organization of public workshops, will have the possibility to provide an overview of its work to participants to help them understand the company, this also gives the host possibility to showcase the work done on Lean.

DISCOVER EXCELLENCE (pre-requisite)

 

DISCOVER EXCELLENCE is the gateway to the other five workshops in the series. This foundational, two-day workshop introduces the Shingo Model™, the Shingo Guiding Principles, and the Three Insights to Organizational Excellence™. With active discussions and on-site learning at a host organization, this program is a highly interactive experience. It is designed to make your learning meaningful and immediately applicable as you discover how to release the latent potential in an organization to achieve organizational excellence. It provides the basic understanding needed in all Shingo workshops; therefore, it is a prerequisite to all the other Shingo workshops.

As a participant, you will:

  • Learn and understand the Shingo Model™.

  • Discover the Three Insights to Organizational Excellence™.

  • Explore how the Shingo Guiding Principles inform ideal behaviors that ultimately lead to sustainable results.

  • Understand the behavioral assessment process through an interactive case study and on-site learning.

 

SYSTEMS DESIGN (New in 2020)

This two-day workshop integrates classroom and on-site experiences at a host facility to build upon the knowledge and experience gained in the DISCOVER EXCELLENCE workshop, and focuses on the Systems and Tools diamonds in the Shingo Model™. It begins by explaining that all work in an organization is the outcome of a system. Systems must be designed to create a specific end objective; otherwise, they evolve on their own. Systems drive the behavior of people, and variation in behavior leads to variation in results. Organizational excellence requires well designed systems to drive ideal behaviors that are required to produce sustainable results.

 

In this workshop, you will:

  • Discover three types of essential systems.

  • Explore five required communication tools for each system.

  • Learn how to create and use system maps. Understand system standard work and how it drives improvement

CULTURAL ENABLERS

 

This two-day workshop integrates classroom and on-site experiences at a host facility to build upon the knowledge and experience gained in the DISCOVER EXCELLENCE workshop. It takes you deeper into the Shingo Model™by focusing on the principles identified in the Cultural Enablers dimension:

  • Respect Every Individual

  • Lead with Humility

 

Cultural Enablers principles make it possible for people in an organization to engage in the transformation journey, progress in their understanding, and build a culture of organizational excellence. Organizational excellence cannot be achieved through top-down directives or piecemeal implementation of tools. It requires a widespread organizational commitment. The CULTURAL ENABLERS workshop will help you define ideal behaviors and the systems that drive those behaviors using behavioral benchmarks.

 
 

CONTINUOUS IMPROVEMENT

 

This two-or three-day workshop integrates classroom and on-site experiences at a host facility to build upon the knowledge and experience gained in the DISCOVER EXCELLENCE workshop. It begins by teaching you how to clearly define value through the eyes of your customers. It continues the discussion about ideal behaviors, fundamental purpose, and behavioral benchmarks and takes you deeper into the Shingo Model™ by focusing on the principles identified in the Continuous Improvement dimension:

 

  • Seek Perfection

  • Embrace Scientific Thinking

  • Focus on Process

  • Assure Quality at the Source

  • Improve Flow & Pull

 

The CONTINUOUS IMPROVEMENT workshop will deepen your understanding of the relationship between behaviors, systems, and principles, and how they drive results.

 

ENTERPRISE ALIGNMENT

 

This two-day workshop integrates classroom and on-site experiences at a host facility to build upon the knowledge and experience gained in the DISCOVER EXCELLENCE workshop. It takes you deeper into the Shingo Model™ by focusing on the principles identified in the Enterprise Alignment dimension:

 

Think Systemically

Create Constancy of Purpose

Create Value for the Customer

 

To succeed, organizations must develop management systems that align work and behaviors with principles and direction in ways that are simple, comprehensive, actionable, and standardized. Organizations must get results, and creating value for customers is ultimately accomplished through the effective alignment of every value stream in an organization. The ENTERPRISE ALIGNMENT workshop continues the discussion around defining ideal behaviors and the systems that drive them.

 

BUILD EXCELLENCE (capstone)

 

This two-day capstone workshop integrates classroom and on-site experiences at a host facility to solidify the knowledge and experience gained from the previous five Shingo workshops. The BUILD EXCELLENCE* workshop demonstrates the integrated relationships and execution of principles, systems, and tools that drive behavior in a culture toward the ideal while achieving desired results. The workshop addresses the Shingo Model in its entirety by developing a structured approach that will accelerate a cultural transformation. In this final Shingo workshop, you will:

 

  • Discover how the Shingo Model strengthens the execution of your strategy.

  • Learn how to shift your culture, guided by organizational purpose, to the next level.

  • Use Go & Observe to understand the practical application of the Shingo Model.

  • Accelerate your cultural transformation by applying the learnings gained from the Shingo Modelinto a PDCA cycle