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The Shingo Model™ for future readiness

Updated: Jan 26



In recent years, several organizations, including McKinsey, Deloitte, BCG and WEF have conducted research addressing future readiness.


In the context of the digital era, when discussing the future readiness of organizations, some of the general themes and aspects include:


  1. Technological Advancement: The importance of embracing technological advancements, particularly digital transformation, artificial intelligence, automation, and advanced data analytics.

  2. Workforce Preparedness: The need for reskilling and upskilling the workforce to meet the needs of rapidly changing industries, especially in the wake of the digital revolution.

  3. Environmental Sustainability: There was a strong push towards sustainable and green technologies and practices, with companies being urged to consider their environmental impact in their long-term strategies.

  4. Globalization and Localization: Companies need to be ready for both global outreach and localized strategies, understanding and adapting to local markets while maintaining a global perspective.

  5. Flexible and Remote Work: This continuing trend might in various capacities, prompt organizations to adapt and be ready for hybrid models of work. However, we saw a rise in concerns related to remote work in this past year.

  6. Health and Well-being: The importance of employee health and well-being became a central discussion, especially after the pandemic. Future readiness is often linked to how well organizations could ensure the holistic well-being of their employees.

  7. Agility and Resilience: The ability for companies to pivot, adapt, and weather unforeseen challenges is marker of their future readiness.

  8. Ethical and Transparent Operations: In the age of information, companies were advised to operate with high ethical standards and maintain transparency, especially with advancements in data collection and processing.

  9. Diversity, Equity, and Inclusion: Is a significant point of discussion, with organizations being encouraged to foster diverse and inclusive environments to be future-ready.

  10. Innovation and Continuous Learning: Emphasizing innovation and fostering a culture of continuous learning is a way ensure long-term viability and readiness for future challenges.


The Shingo Model is rooted in principles that foster Operational Excellence. Originating from the teachings of Shigeo Shingo, a prominent figure in developing Lean management and the Toyota Production System, the Shingo Model emphasizes cultural transformation, continuous improvement, and value-centric operations.


We believe that the Shingo Model can significantly bolster the future readiness of organizations that implement it as part of their Excellence and Culture Transformation Roadmap. By adhering to its principles and practices, organizations can cultivate a resilient and adaptable framework equipped to navigate the evolving challenges of the modern business landscape. Here is why:


  1. Principle-Driven Behavior: At its core, the Shingo Model is principle-based, as opposed to tool-based. Principles are enduring and can guide an organization through change and uncertainty. Adhering to principles ensures that as challenges arise, the organization remains anchored and can adapt more effectively.

  2. Continuous Improvement: One of the foundational tenets of the Shingo Model is the relentless pursuit of perfection through continuous improvement. As organizations perpetually refine processes and eliminate waste, they inherently prepare for future demands and challenges.

  3. Culture of Excellence: The Shingo Model focuses on shaping the culture of an organization. A culture that values operational excellence, respect for people, and continuous learning is more agile and ready for future disruptions.

  4. Value for the Customer: Shingo emphasizes delivering value to the customer, urging organizations to understand what the customer truly values. This customer-centric approach ensures that organizations remain relevant and aligned with market shifts.

  5. Empowered Workforce: Engaging and empowering every employee is crucial in the Shingo Model. An engaged workforce is more responsive, innovative, and adaptive—traits vital for future readiness.

  6. Standardized Work: The model emphasizes the importance of standardized work as a baseline for improvement. With solid standards in place, organizations can more swiftly adapt and innovate when faced with change.

  7. Enterprise Alignment: The Shingo Model encourages aligning work systems with guiding principles. This holistic view ensures that as changes occur in one part of the enterprise, the entire organization can pivot cohesively.

  8. Quality at the Source: By focusing on doing things right the first time and addressing issues at their source, the model ensures that organizations have robust and error-resistant processes, preparing them for scalability and adaptability in the future.

  9. Data-Driven Decisions: The model supports making decisions based on data and information. In an era where data is abundant, this approach not only promotes accuracy but also primes an organization to leverage big data and analytics for predictive insights and future strategies.

  10. Leadership Commitment: The Shingo Model underlines the role of leaders in driving and sustaining change. Leaders who are committed to the model's principles are better positioned to steer their organizations through future challenges and capitalize on opportunities.


In summary, the Shingo Model, with its emphasis on principles, culture, and continuous improvement, provides a sturdy foundation for organizations to build upon, ensuring they are well-prepared and agile enough to tackle future challenges and changes.


Nancy Nouaimeh

Culture Transformation and Organizational Excellence

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