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Thu, 24 Aug



Manage Change in Improvement Projects

Increase Buy-in & Engagement, Reduce Resistance!

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Manage Change in Improvement Projects
Manage Change in Improvement Projects

Time & Location

24 Aug 2023, 10:00 AM – 1:30 PM GST


About the event

Manage Change in Improvement Projects

Increase Buy-in and Engagement, Reduce Resistance!

“Change is hard because people overestimate the value of what they have and underestimate the value of what they may gain by giving that up.” _James Belasco and Ralph Stayer 

In this interactive half-day workshop, tailor-made for those interested in learning how to reduce resistance to change and increase buy-in, engagement and contribution of team members in Continuous Improvement projects, attendees will learn about the Change Management Methodologies and the Two Principles "Lead with Humility" and "Seek Perfection" in the Shingo Model™ (USA). These principles, when understood and used correctly, accelerate a shift in mindset and behavioral change which lead to improved dialogue and focus on continuous improvement. Such shift will drive engagement, better project delivery and results. This workshop is for you if you are facing resistance to change and you want to:

  • Reduce resistance, maximize progress
  • Foster trust and boost collaboration
  • Align your team for success
  • Improve motivation and elevate engagement
  • Transform work into a pleasant experience

Learning objectives

You will be introduced to the concept of Ideal behavior of an inclusive and effective leader and the associated Key Behavior Indicators through practical exercises and improvement examples from Shingo Prize Recipients. 

You will learn:

  1. What are the "Lead with Humility" and "Seek Perfection" principles and how when these principles are applied, they improve collaboration and performance.
  2. Relationship between principles, systems, and tools, in the Shingo Model.
  3. Understand resistance to change and the associated behaviors.
  4. Key Success Factors of change management.
  5. Identify the Ideal Behaviors for the success of your projects.
  6. How to develop a change management plan.

Who should attend

Anyone involved in improvement projects delivery, quality professionals and leaders.

XcelliUm is proud to be the first licensed affiliate of The Shingo Institute in MEA. The Shingo Institute is a not-for-profit organization housed at Utah State University and named after Japanese industrial engineer Shigeo Shingo. Dr. Shingo distinguished himself as one of the world’s thought-leaders in concepts, management systems and improvement techniques that have become known as the Toyota Business System. The Shingo Model was developed based on his teaching and is backed up by years of research.  To know more about the Model click here.

A few words about the Facilitator- Nancy Nouaimeh

Nancy is the founder of XcelliUm Management Consultancy, the first licensed affiliate of the Shingo Institute (USA) in the Middle East and Africa. An energetic leader, mentor, and culture transformation expert with an extensive expertise in Organizational Excellence, Quality Management, and Integrated Management Systems. Nancy has a passion for the implementation of Excellence Models and Principles, her work with organizations facilitates a robust continuous improvement process and outstanding achievements. She is a mentor and enjoys the mutual learning resulting from her mentorship sessions. 

Holder of two Masters’ degrees in Total Quality Management, and in Agronomic Sciences & Bioengineering from Belgium, Nancy has published several book chapters and articles related to Risk Management, Quality and Excellence. She is a Chartered Business Excellence Expert (BEX-Ireland), Certified Organizational Excellence Specialist (OES -Canada) and is a long-term member leader of the American Society for Quality (ASQ), from which she holds three certifications (Six Sigma Green Belt, Supplier Quality, and Quality Audits certification).

In addition, she has 14 years of experience in National, International and Government Excellence Awards. In 2022, Nancy was Awarded the Global Women in Leadership Award from GCPIT. But what she is most proud of as a mom, is her two amazing adolescent triathletes, a living example that “Excellence is a Habit”.


  • Shingo Workshop

    AED 500.00
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