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Mon, 24 Jun



Developing Leadership Behaviors for Operational Excellence

This one-hour webinar is designed to help leaders and aspiring leaders understand the critical behaviors that drive operational excellence.

Developing Leadership Behaviors for Operational Excellence
Developing Leadership Behaviors for Operational Excellence

Time & Location

24 Jun 2024, 3:00 PM – 4:00 PM GST



About the event

Developing Leadership Behaviors for Operational Excellence

"A leader is one who knows the way, goes the way and shows the way". _ John Maxwell

Operational excellence is the cornerstone of any successful organization, and it starts with effective leadership. This one-hour webinar is designed to help leaders and aspiring leaders understand the critical behaviors that drive operational excellence. Tailor-made for those interested in learning how to develop their leadership skills and act as a role model for Excellence, attendees will learn about the Shingo Model™  (USA) and its 10 Guiding Principles. These principles when understood and used correctly, they accelerate a shift in mindset and behavioral change which lead to a better leadership style, one that drives results in your work and the work of your team. This workshop is for you, if you are a leader at any level, aiming to make your work:

  • More Impactful
  • Human-centric
  • Improvement-oriented
  • Results-oriented

Learning objectives

You will be introduced to the concept of Ideal behavior and the associated Key Behavior Indicators through practical exercises and improvement examples from Shingo Prize Recipients.

You will learn:

1- What Shingo Excellence Guiding Principles are and how they impact behaviors.

2- Relationship between principles, systems, and tools, in the Shingo Model.

3- Why System Thinking is important for a leader and how to remove silos and collaborate proactively.

4- How to develop Scientific Thinking mindset and focus on self-development and development of team members.

5- Define the "Ideal Leader Behavior" for your role and how to develop that.

Who should attend

Anyone in a leadership role at any level in the organization.

XcelliUm  is proud to be the first licensed affiliate of The Shingo Institute in MEA. The Shingo Institute is a not-for-profit organization housed at Utah State University and named after Japanese industrial engineer Shigeo Shingo. Dr. Shingo distinguished himself as one of the world’s thought-leaders in concepts, management systems and improvement techniques that have become known as the Toyota Business System. The Shingo Model was developed based on his teaching and is backed up by years of research.  To know more about the Model click here.

A few words about the Facilitator- Nancy Nouaimeh

Nancy is the founder of XcelliUm Management Consultancy, the first licensed affiliate of the Shingo Institute (USA) in the Middle East and Africa. An energetic leader, mentor, and culture transformation expert with an extensive expertise in Organizational Excellence, Quality Management, and Integrated Management Systems. Nancy has a passion for the implementation of Excellence Models and Principles, her work with organizations facilitates a robust continuous improvement process and outstanding achievements. She is a mentor and enjoys the mutual learning resulting from her mentorship sessions.

Holder of two Masters’ degrees in Total Quality Management, and in Agronomic Sciences & Bioengineering from Belgium, Nancy has published several book chapters and articles related to Risk Management, Quality and Excellence. She is a Chartered Business Excellence Expert (BEX-Ireland), Certified Organizational Excellence Specialist (OES -Canada) and is a long-term member leader of the American Society for Quality (ASQ), from which she holds three certifications (Six Sigma Green Belt, Supplier Quality, and Quality Audits certification).

In addition, she has 10 years of experience in National, International and Government Excellence Awards. In 2022, Nancy was Awarded the Global Women in Leadership Award from GCPIT. But what she is most proud of as a mom, is her two amazing adolescent triathletes, a living example that “Excellence is a Habit”.

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